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samuelallary
Participating Frequently
Jul 27, 2017 2:24 PM UTC
Answered

Cannot search Adobe Stock in-app

Hello

I'm using the last version of Adobe CC and have an issue when trying to search images directly from the librairy panel in all compatibles apps.
I always get the following message "Sorry, something went wrong while searching Adobe Stock. Please, try again".
As I have read on other posts, I do not have multiple Adobe IDs, so the problem doesn't come from that.
I'm also able to transfer the images directly from the Adobe Stock's website to my librairies, the problem occurs only when trying from the applications.

Any ideas how to solve this ? I have already contacted twice the french Customer Service but they were not able to give me a solution.
Anyone ?

Thanks in advance

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Jul 28, 2017 4:37 PM UTC

Hi Sheena,

Just one question, should I modify the authorization for all subfolders also ?
I mean theses folders : AAMUpdaters / AAMUpdaterInventory / Acrobat / Adobe Bridge ....


Thanks for trying Samuel. Just a last step to test:

Please try resetting the host file as mentioned in here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

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11 replies

Sheena Kaul
Sheena Kaul
Legend
Jul 27, 2017 3:34 PM UTC

Hi Samuel,

Have you tried connecting to a different network and try to search?

Additionally, please try to search within the Stock panel over any other Adobe app and let me know if you face the same error.

Regards,

Sheena

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samuelallaryAuthor
Participating Frequently
Jul 27, 2017 3:43 PM UTC

Hi Sheena !

Unfortunately yes ...
I've tried from many networks, with both my Macbook pro and iMac, and it still occurs.
Same thing for all compatibles apps (Illustrator, Photoshop, inDesign ...)

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Sheena Kaul
Sheena Kaul
Legend
Jul 27, 2017 3:49 PM UTC

Samuel, could you please confirm me if you are on a Windows machine or MAC?

Also, since you have mentioned that you contacted support please let me know the case reference number for the interaction with the support.

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