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Corey5F98
Participant
September 19, 2021
Question

Cannot see my Stock images saved to library folder! Help!

  • September 19, 2021
  • 1 reply
  • 969 views

Hello Pete, I am having the same issue, all my past saved images are gone and the ones I recently saved are not there either. Can you help me?

 

Corey

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 20, 2021

Hi @Corey5F98,

I see that you are a member of team that was recently migrated to a new Adobe business ID. When you sign into the Adobe Stock site you are presented with two choices, the name of your organization/company and Personal. Depending on which of these you choose will determine what libraries are associated with your choice. If you chose Personal then libraries you create will only appear when Personal is selected at sign in. If you choose your organization the libraries created after that choice will appear with the organization.

 

We are aware that this is causing confusion for our customers and are working on a solution.

jramczyk
jramczyk
Participant
March 1, 2022

I am having the same issue. I am in the correct library. Previous images saved in the library are not appearing in the folders on website. The new images I am saving are not appearing in the library when I have any software open.

Jenn's Design
WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 1, 2022

Hi @jramczyk,

Please confirm that you are not out of storage. You can confirm in Creative Cloud Desktop or https://assets.adobe.com your current storage.

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