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Peter Báčik
Participant
September 27, 2022
Question

Cannot stop subscription

  • September 27, 2022
  • 1 reply
  • 111 views

Hello!
Somewhere in August, I've started my free month trial.
I was looking to cancel before one 30 days period but I forgot. 
I was not charged anything because of my bank account setting but I am not able to stop the subscription as it asks me for new payment method. 

I did not interact with Adobe Stock after the first day of trial. 

Anyone can help me? Either with thier experience or with how to get in touch with support.

Interestingly enough ... It says it is going to cancel my subscription if I do not do anything. But I do not want to bet on something that could be possibly just an error tab.

Thanks

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 27, 2022

If you blocked payment then Adobe will continue to attempt to bill you since you have not cancelled the subscription and this may become problematic with other purchases. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

P
Peter BáčikAuthor
Participant
September 28, 2022

Thanks G
Cleaning cookies helped
Have a great day

Also FOI
There is option for me : 
1) I do not allow them to charge me and they cancel it even though they first said it is not possible.
2) I get discounted subscription for this month (And next free, or something like that)

 

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