Cannot submit files for review - Include in submission disabled, Submit shows 0 files

Question

Hello everyone,

I am a contributor (Starlight Studio) and I have been unable to submit files for review since the end of October.

In Uploads > New, I have 45 files whose metadata is complete - titles, keywords, categories and AI labelling are all filled in. However, the "Include in submission" checkbox is disabled for every file, and the Submit button shows "Submit 0 files" and is disabled as well.

What I have already tried:

- Edited the metadata of one file and saved it again - no change.

- Completed and signed the document sent via Acrobat Sign on 5 November - no change.

There is no error message anywhere on the page.

I also tried the "Contact us" form in the contributor portal, but submitting that form fails with an error as well, so I cannot reach support that way.

Is this an account issue or a platform issue, and how can I fix it so I can submit these files for review?

Thank you for any help.

daniellei4510 · Answer

How many assets have you submitted to date? You may have reached your submission limit.

Dynamic Submission Quotas (Weekly Limit & Pending Moderation Limit):

Adobe Stock has implemented updated submission limits to maintain collection quality and manage the volume of content, especially with the rise of generative AI submissions.
These limits are not a fixed number for all contributors. They are dynamic and based on several factors related to your account's performance and history, including:
- Your weekly submission limit.
- The maximum amount of content you can have pending moderation (in review).
- Your approval rate and sales performance—a higher acceptance rate and more sales can generally increase your limit over time.
When you reach either your weekly limit or the maximum number of allowed files pending moderation, you will experience a temporary pause before you can submit more content. The limit resets once the pending files have been reviewed or the weekly period resets.

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