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franckb2456288
Participant
Jun 11, 2021 2:28 PM UTC
Answered

Cannot use my adobe stock plan

Hi,

I've recently upgraded from a Adobe Stock plan 10 pics / mo to a 40 pics / mo.
Since that,  my account shows Credit  : 0 and if I want to get a picture, I've to buy some credits.
So I pay for a plan that I can't use...
Help will be appreciated !

TIA

 

Franck

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Riya123
Riya123Correct answer
Adobe Employee
Jun 15, 2021 12:09 AM UTC

Hello Franck,

 

This issue is fixed now, and you should have the 40 licenses now available to use.

 

Thanks,

AA

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2 replies

Riya123
Adobe Employee
Riya123Correct answer
Adobe Employee
Jun 15, 2021 12:09 AM UTC

Hello Franck,

 

This issue is fixed now, and you should have the 40 licenses now available to use.

 

Thanks,

AA

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Riya123
Adobe Employee
Riya123
Adobe Employee
Jun 11, 2021 7:01 PM UTC

Hi Franck,

I am sorry to hear that you are facing this issue. We are working on fixing this soon. Meanwhile we have granted some licenses to unblock you. Hope this helps. 

 

Thanks,

Arya

 

 
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