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December 21, 2018
Answered

Cannot use the 18 images available after canceling subscription

  • December 21, 2018
  • 1 reply
  • 204 views

I am an Adobe Creative Suite subscriber and recently tried Adobe Stock. The selection is amazing and I like the service, but I didn't need it and cancelled. I still have 18 images available to use, but when I try to download an image, I am directed to my account payment page - where everything is paid up and fine... ? Can I use the 18 images showing available to me?

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Correct answer twaritar3263062

Hi Maggie,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2018. The subscription has been suspended.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 21, 2018

Hi Maggie,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2018. The subscription has been suspended.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita