Cant access credits + region restrictions

Forum|Forum|8 years ago
April 27, 2017
1 reply
313 views

Hello Abode Stock, I need to access the credits i had on my account and now the page says that i cant due to the licenses not being able in my region? This concerns me because 1. i was counting on those credits (which i bought before this was even adobe stock, aka dollarphoto) and now they are just gone? 2. i dont see a problem with me gathering photos i was rightfully able to download and now its not possible due to adobe cloud. Help me with this, i have pics already chosen and i need them for print asap.

Help me receive my images, fair is fair or refund me!

Ill await your answer,

Naty

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Natalia,

I apologize for the trouble.

Please Contact Customer Care so that the Stock support team can verify the account details and help you.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

Sheena Kaul

Correct answer

Community Manager

Hi Natalia,

I apologize for the trouble.

Please Contact Customer Care so that the Stock support team can verify the account details and help you.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

N

natalial73742106Author

Participant

Hello Sheena, thanks for your reply.

I am in need of assistance really, because the links you have sent me I have already tried them and I have gotten nowhere. Help me get in conctact with someone that can look into my situation.

Thanks in advance,

Natalia

Sheena Kaul

Community Manager

Please see the private message I sent.

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