Skip to main content
B
Blake98BC
Participant
November 1, 2020
Answered

Card not being accepted

  • November 1, 2020
  • 2 replies
  • 628 views

Hi!

I am a graphic designer and I have been trying to purchase a subscription to Adobe Stock. However, when I try to use my saved method of payment, I keep on getting this message:


"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

 

I'm not quite sure why I would receive this message over and over again, as I've checked my address/email and it all lines up. Any help would be GREATLY appreciated! Thanks!

This topic has been closed for replies.
Correct answer Abambo

I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

2 replies

Sumiran Morje
Sumiran Morje
Participant
November 2, 2020

Hey, 
I have an account on Adobe Stock and have images available and I'm looking for someone who needs stock imgaes. Please let me know if you want to connect. 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 1, 2020

I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
B
Blake98BCAuthor
Participant
November 1, 2020

Thanks so much! Will do

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices