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Participant
Nov 1, 2020 8:52 PM UTC
Answered

Card not being accepted

Hi!

I am a graphic designer and I have been trying to purchase a subscription to Adobe Stock. However, when I try to use my saved method of payment, I keep on getting this message:


"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support
 for help."

 

I'm not quite sure why I would receive this message over and over again, as I've checked my address/email and it all lines up. Any help would be GREATLY appreciated! Thanks!

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Abambo
AbamboCorrect answer
Community Expert
Nov 1, 2020 9:02 PM UTC

I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

3 replies

Sumiran Morje
Participant
Nov 2, 2020 3:37 PM UTC

Hey, 
I have an account on Adobe Stock and have images available and I'm looking for someone who needs stock imgaes. Please let me know if you want to connect. 

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Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Nov 1, 2020 9:02 PM UTC

I would suggest you contact Adobe customer care. Account and payement issues can't be solved in the fora. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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ABAMBO | Hard- and Software Engineer | Photographer
Blake98BCAuthor
Participant
Nov 1, 2020 9:03 PM UTC

Thanks so much! Will do

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