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Cecilia23790767zzov
Participant
March 28, 2022
Answered

Cargo no autorizado

Cancelé mi período de prueba de 30 días y aun así me llegó un cobro mensual de una anualidad que no autoricé, no he podido cancelar ya que me dice que de hacerlo me haré acreedora a una penalización de $3,500 

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WendellaBee
WendellaBeeCorrect answer
Inspiring
March 29, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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5 replies

CONSUELO LISS22429112swgc
Participant
September 25, 2024

si, me paso igual. lo cancele el mismo, pero a la semana igual se lo cobraron, ahora no me llega el diero ni el correo :C

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Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
September 25, 2024

Did you contact Adobe directly as described above?

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Jill C., Forum Volunteer
WendellaBee
WendellaBeeCorrect answer
Inspiring
March 29, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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