change email

Forum|Forum|3 years ago
June 3, 2022
2 replies
154 views

good morning, I have registered with 1 month of trial, when registering my email I have made a mistake and I have put ..com and the correct one was ..es, now I cannot log in or do anything, how can I change it???? I need help!!! I cannot unsubscribe it and create a new one, since for this it asks me to log in for any procedure. Can you help me??

Account management

This topic has been closed for replies.

WendellaBee

Adobe Employee

Please contact customer for assistance.

Abambo

Community Expert

You can log in with your "wrong" e-mail. Indeed, I do think that is not possible to create a userid with a wrong email address, as tge address needs to be confirmed.

If that does not work, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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