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michaell41636120
michaell41636120
Participant
Oct 1, 2019 5:56 PM UTC
Answered

Change in Stock Plan not reflecting for User

I had liesense for two users for 10 images per month. One of my users requested a plan upgrade to the 40 images per month and the annual plan. I placed the order and assigned the one user to this new product. When the user onlgins into the Stock website the Credits still shows 0.

Am I missing a step or is there a delay in the processing?

 

Any help appreciated. 

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Oct 1, 2019 6:20 PM UTC

    Hi M.,

    This is beyond the scope of assistance the user forum can provide. Please visit https://helpx.adobe.com/contact.html to contact customer care for further assistance.

     

    EBQ

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    1 reply

    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Oct 1, 2019 6:20 PM UTC

    Hi M.,

    This is beyond the scope of assistance the user forum can provide. Please visit https://helpx.adobe.com/contact.html to contact customer care for further assistance.

     

    EBQ

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