Changing Adobe Stock Plans

Forum|Forum|4 months ago
January 21, 2026
1 reply
56 views

I recently reduced my plan. I had 480 credits accumulated and I read that with the reduced plan the maximum number of accumulated credits is 120. However, since I switched I've lost ALL of my accumulated credits. That can't be right.

kglad

Community Expert

that is expected. changing plans, resets your credits.

V

VincentHGAuthor

Participating Frequently

They should give some kind of warning then. 480 credits is a lot to lose.

Jill_C

Community Expert

Adobe clearly states that any accumulated credits are lost when a subscription is cancelled. However, in this case, where you have entered into a new, smaller subscription, I believe you have a good case to negotiate for a re-in statement of 120 credits. Use the chat box on the cancellation page to reach out to Adobe customer care. If the bot doesn't provide a reasonable response, type "agent" to be put in touch with a real, live person.

Jill C., Forum Volunteer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded