Changing Adobe Stock Plans

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I recently reduced my plan. I had 480 credits accumulated and I read that with the reduced plan the maximum number of accumulated credits is 120. However, since I switched I've lost ALL of my accumulated credits. That can't be right.

kglad

Community Expert

that is expected. changing plans, resets your credits.

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VincentHGAuthor

Participating Frequently

They should give some kind of warning then. 480 credits is a lot to lose.

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Jill_C

Community Expert

Adobe clearly states that any accumulated credits are lost when a subscription is cancelled. However, in this case, where you have entered into a new, smaller subscription, I believe you have a good case to negotiate for a re-in statement of 120 credits. Use the chat box on the cancellation page to reach out to Adobe customer care. If the bot doesn't provide a reasonable response, type "agent" to be put in touch with a real, live person.

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Jill C., Forum Volunteer

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