Skip to main content
J
jacksont92132193
Participant
May 16, 2017
解決済み

Changing individual Adobe Stock - 10 images a month (one-year)‎ plan to team

  • May 16, 2017
  • 返信数 2.
  • 410 ビュー

Hi,

I recently purchased the Adobe Stock - 10 images a month (one-year)‎ plan under my individual account rather than the team account. Is there any way this can be shifted to the team account to enable other staff to purchase products under the same plan?

Thank you.

    このトピックへの返信は締め切られました。
    解決に役立った回答 Beverley Gray

    Hi there

    I'm afraid it's not possible to move plans from an individual account to a team account.

    You would need to cancel the individual plan and sign up for a Stock plan under your team account.

    Kind regards

    Bev

    返信数 2

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    May 24, 2017

    Hi JT,

    Can you tell me how this happened? Is there anything that would have helped you make sure you were purchasing for your team?

    EBQ

    J
    jacksont92132193作成者
    Participant
    May 25, 2017

    Hi, I am a new user and

    (a) did not realise that there was a difference between a personal and team account

    (b) had not fully completed the process of adding the admin account for my team to my account when making the purchase.

    I think in this circumstance there is unlikely to be anything Adobe could do to improve the process (aside from ensuring step b is as seamless as possible).

    But it would be nice if the personal purchase could be shifted to a team account given the T&Cs will remain the same as far as I am aware. That would mean I could grant team members access to the product rather than needing to hand over my personal login details.

    Thanks for following up.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    May 25, 2017

    Hi JT,

    As Beverley says above you'll have to cancel the individual plan and then purchase the team plan. You can cancel the individual plan via https://accounts.adobe.com/ You will be able to retain the images you've already licensed and can download these to share locally with your team members.

    EBQ

      Beverley Gray
      Beverley Gray解決！
      Inspiring
      May 16, 2017

      Hi there

      I'm afraid it's not possible to move plans from an individual account to a team account.

      You would need to cancel the individual plan and sign up for a Stock plan under your team account.

      Kind regards

      Bev

      契約条件Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices