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ma75295159
ma75295159
Participant
Jan 12, 2019 12:44 PM UTC
Answered

Charge for Stock Plan- Help!

Hi,

I have been charged for 5 months of the '10 standard assets a month' plan which I didn't realise I was signed up to when I thought I was downloading a free image. When I tried to cancel my plan, it says I have to pay an outstanding fee for the rest of my contract. I haven't used this service and didn't realise I was being charged for it. How do I cancel my plan and request a full reimbursement?

Thanks

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Abambo
AbamboCorrect answer
Community Expert
Jan 12, 2019 1:03 PM UTC

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

ABAMBO | Hard- and Software Engineer | Photographer
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1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Jan 12, 2019 1:03 PM UTC

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

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ABAMBO | Hard- and Software Engineer | Photographer
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