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March 1, 2019
Answered

Charge made but signature not released.

  • March 1, 2019
  • 1 reply
  • 277 views

I was charged on my card but even after hours of waiting the download of images was not released.

I checked the admin console and it still appears as unpaid.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Rony,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

    Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 4, 2019

    Hi Rony,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

    Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita