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Participant
March 1, 2019
Answered

Charge made but signature not released.

  • March 1, 2019
  • 1 reply
  • 280 views

I was charged on my card but even after hours of waiting the download of images was not released.

I checked the admin console and it still appears as unpaid.

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    Correct answer twaritar3263062

    Hi Rony,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

    Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 4, 2019

    Hi Rony,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details under the Adobe ID shared with the forums and noticed that you had an active Adobe Stock-750 images per month plan under the team's account (active from 28th August 2018).

    Are you facing troubles while purchasing a different plan of Adobe Stock? Please confirm so that we can further assist you.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita