Charged

Question

I canceled my subscription. And about 10 minutes later they charged my 60 dollars. Is there a cancelation fee because I was never told there was. And if not, then can someone tell me and to contact them because this is the only thing I could fine after about an hour of looking.

Abambo · Answer

There is an early termination fee of half of the remaining due if you cancel an annual commitment early. And that is clearly stated in the terms and conditions you agreed upon, when you took the subscription. There is no early termination fee for monthly subscriptions.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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