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Luka2847099336g4
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February 18, 2023
Answered

Charged $280+ for a cancellation fee I did not know about!!?

  • February 18, 2023
  • 1 reply
  • 258 views

I tried to cancel my free trial, adobe didn't let me, now I'm being billed $280+? 

This is daylight robbery, I downloaded adobe lightroom to edit a few photos for a one off 7 day trial. I tried this out for 1 hour and have never used it again and dont plan on ever using it as I do not need the software. I cancelled this manually immediately after trying it out and I do not recall being told about any cancellation fee. I was then getting charged each month for adobe stock which I thought was cancelled? This is such a scam for someone who cannot afford any of these charges, being a student. I am appalled and want a refund immediately.

This topic has been closed for replies.
Correct answer Abambo

It looks like you did cancel your Lightroom plan, but you did not cancel your separate stock plan, that you booked with your Lightroom plan. The early cancellation fee is in the terms and conditions that you confirmed to have read, when you took your plans. They are also repeated in the confirmation mail that you got when you accepted your plans. Whenever you conclude a contract, be sure to have read what you agreed upon. And the only person, you can be angry at is you. 

 

Now, you can try to contact Adobe customer care to get a resolution to your problem. I do not know if it works, but it may help your case if you stay friendly and avoid any false accusations. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Good luck. Update this, if you need further guidance. 

 

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 21, 2023

It looks like you did cancel your Lightroom plan, but you did not cancel your separate stock plan, that you booked with your Lightroom plan. The early cancellation fee is in the terms and conditions that you confirmed to have read, when you took your plans. They are also repeated in the confirmation mail that you got when you accepted your plans. Whenever you conclude a contract, be sure to have read what you agreed upon. And the only person, you can be angry at is you. 

 

Now, you can try to contact Adobe customer care to get a resolution to your problem. I do not know if it works, but it may help your case if you stay friendly and avoid any false accusations. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Good luck. Update this, if you need further guidance. 

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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