Charged after canceling trial – Need urgent refund and account resolution

Hello Adobe Community,

I really need urgent help with my account. I had signed up for an Adobe trial, but I canceled it directly on the Adobe website before the billing date. Despite canceling in time, I was still charged.

Here are the details of my situation:

• I canceled the trial via the Adobe website.

• Even after cancellation, I was charged for the subscription.

• I have not used the product or any of its services since the cancellation.

• I do not want the product or subscription.

• I need a full refund of the amount charged.

• I also want to make sure my account will not be billed again in the future.

I already tried to use the virtual assistant in customer support, but it was not helpful at all and did not connect me with a real agent. At this point I feel desperate, because I did everything correctly and I’m still being charged.

Could someone from the Adobe team please escalate this case and help me resolve it as soon as possible? I really need a written confirmation and refund.

Thank you very much for your quick attention.