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Kacey280620756yrm
Participant
January 23, 2023
Answered

Charged after cancelling trial.

I cancelled my free trial after a day of use as I found the product difficult to use, but a month later I'm still being charged and can't cancel my plan without being charged the rest of the yearly fee. Any help?

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WendellaBee
WendellaBeeCorrect answer
Inspiring
January 23, 2023

If you canceled your subscription you would have received a confirmation message. Changing your payment method to an invalid one will not cancel your subscription. If you require additional assistance please contact customer care. You can search for customer care info in this forum as it is posted here frequently.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
January 23, 2023

If you canceled your subscription you would have received a confirmation message. Changing your payment method to an invalid one will not cancel your subscription. If you require additional assistance please contact customer care. You can search for customer care info in this forum as it is posted here frequently.

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