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Participant
January 23, 2023
Answered

Charged after cancelling trial.

  • January 23, 2023
  • 1 reply
  • 368 views

I cancelled my free trial after a day of use as I found the product difficult to use, but a month later I'm still being charged and can't cancel my plan without being charged the rest of the yearly fee. Any help?

This topic has been closed for replies.
Correct answer WendellaBee

If you canceled your subscription you would have received a confirmation message. Changing your payment method to an invalid one will not cancel your subscription. If you require additional assistance please contact customer care. You can search for customer care info in this forum as it is posted here frequently.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 23, 2023

If you canceled your subscription you would have received a confirmation message. Changing your payment method to an invalid one will not cancel your subscription. If you require additional assistance please contact customer care. You can search for customer care info in this forum as it is posted here frequently.