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supahoop1
supahoop1
Participant
Jan 15, 2019 1:26 PM UTC
Answered

Charged for 'free' adobe stock trial, been on help chat for an hour

I went to cancel my Adobe Stock account in December before my 30 day trial was finished.  Before confirming it offered me an extra 30 days free, taking my free subscription to Feb 12th.  However, I have just been charged a months membership.  I have been on the help chat for an hour and counting and I'm getting no resolution. Can anyone help?  This is ridiculous.

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    supahoop1
    supahoop1Correct answer
    Participant
    Jan 16, 2019 12:03 PM UTC

    I finally got offered a refund but it took being very firm and repeating myself for an hour and a half.  I got offered another 'free month' instead but turned this down - how do I trust that this other month will actually be 'free'!  So cheeky.  Will not be trusting Adobe again in a hurry.

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    6 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jan 15, 2019 5:28 PM UTC

    Hi Kitty,

    Sorry to hear that.

    I have checked your account details and noticed that your Adobe Stock subscription has been cancelled.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    mannye777
    Participant
    Jan 18, 2019 3:59 AM UTC

    I haven’t used this app once and I have been charged for 3 months! Please cancel any subscritions immediately and refund me my money.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 19, 2019 3:38 AM UTC

    Adobe stock is no app. It's a service. If you cancel now and you have an annual plan, you will need to pay early cancellation fee for the remaining time.

    Please Contact Customer Care if you have trouble with cancellation or you have questions about your current situation.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 15, 2019 1:34 PM UTC

    What did those from the chat say?

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    ABAMBO | Hard- and Software Engineer | Photographer
    supahoop1
    supahoop1AuthorCorrect answer
    Participant
    Jan 16, 2019 12:03 PM UTC

    I finally got offered a refund but it took being very firm and repeating myself for an hour and a half.  I got offered another 'free month' instead but turned this down - how do I trust that this other month will actually be 'free'!  So cheeky.  Will not be trusting Adobe again in a hurry.

    Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 17, 2019 11:35 AM UTC

    I'm happy that the issue has been resolved for you.

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    ABAMBO | Hard- and Software Engineer | Photographer
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