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samv75672383
Participating Frequently
Mar 7, 2018 2:24 PM UTC
Answered

Charged monthly fee even though only have free CC membership

I just noticed a charge on my credit card for Adobe Stock however I never signed up and only have a CC Free Membership.

Please fix this.

Sam

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 16, 2018 8:50 PM UTC

    What is the status of this issue?


    Hi Sam,

    The issue has been taken care off.

    Feel free to update the thread n case of any further issues.

    Regards,

    Sheena

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    10 replies

    samv75672383Author
    Participating Frequently
    Mar 9, 2018 3:07 PM UTC

    Here is a screenshot of my Citizens Bank checking account charge.

    If you need account number tell me how to send via a private message.

    Sam

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 9, 2018 3:35 PM UTC

    Sam,

    Please do not share your account details due to security reasons and as this is an open forum. I am sending you a private message, please respond to that.

    Regards

    Twarita

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    samv75672383Author
    Participating Frequently
    Mar 9, 2018 4:02 PM UTC

    Do I send the card and account info as a reply to this email?

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 7, 2018 3:29 PM UTC

    Hi Sam,

    I see you have an Adobe account under the same ID as with forums.

    I just checked your account details and noticed that you did sign up for Adobe Stock 10 images per month(one-year) plan previously on 17th July 2016 which has already been cancelled.

    I did go through the transaction details as well but could not locate a charge on your credit card.

    Can you please provide more information on the charge that you are seeing on your credit card, you may share some screenshots of your payment so that I can look into the details and can further assist you.(Please share the details in a private message)

    Regards

    Twarita

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