Charged straight away after signing up for a free trial

Forum|Forum|2 years ago
February 5, 2024
3 replies
115 views

I signed up to a free trial of Adobe stock and was immediately charged for a full month for £23.99!

There must be something wrong as I see a few other posts with the same issue - I'd like a refund please and the free trial that I should have had? Live chat isn't very helpful as nobody is replying.

Other

This topic has been closed for replies.

Correct answer Abambo

You got charged because you took the free test subscription before. You can take tthat offer only once. You need to cancel. If you cancel during the the first 14 days, you will be refunded.

Abambo

Community Expert

You're welcome. It may take a week or two for the refund to be processed.

ABAMBO | Hard- and Software Engineer | Photographer

V

Vicky5DA4Author

Participant

Thank you for replying! It must have been years ago, but I've cancelled now. Much appreciated!

Abambo

Correct answer

Community Expert

You got charged because you took the free test subscription before. You can take tthat offer only once. You need to cancel. If you cancel during the the first 14 days, you will be refunded.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded