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N
nutanm
Participant
March 5, 2018
Answered

Charged twice for adobe stock photos!!

  • March 5, 2018
  • 2 replies
  • 419 views

Hi ,

I bought 10 photos in Sept 2017. Noticed that I was billed $49.99 on 9/22/2017 and then again on 12/22/2017.

Need to get the second charge reversed.

Help!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Nutan,

    The issue has been taken care off. The refund will be processed within 5-7 business days.

    Feel free to update the thread in case of any further issues.

    Regards,

    Sheena

    2 replies

    N
    nutanmAuthor
    Participant
    March 6, 2018

    Hi,

      I have replied to your message. Hope you can help fix my problem and refund the money asap.

    Thanks,

    Nutan

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 9, 2018

    Hi Nutan,

    The issue has been taken care off. The refund will be processed within 5-7 business days.

    Feel free to update the thread in case of any further issues.

    Regards,

    Sheena

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 5, 2018

    Hi Nutan,

    I see that you have an Adobe account under the same ID as with forums.

    I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).

    However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.

    Feel free to update this thread in case of any additional questions.

    Regards
    Twarita
    N
    nutanmAuthor
    Participant
    March 6, 2018

    Hi,  I think the customer support person refunded the amount only for Dec 2017.

    I need the money refunded for all the months that I was charged, please.  

    Please confirm that it has been refunded for all the six months that I have been charged.

    Its very sneaky of Adobe to be charging for membership when I did not sign up for it. Also when charging, at least they should send an email that they are charging the card.

    Thanks,Nutan

    On Monday, March 5, 2018, 1:41:00 PM PST, twaritar3263062 <forums_noreply@adobe.com> wrote:

    Charged twice for adobe stock photos!!

    created by twaritar3263062 in Adobe Stock - View the full discussion

    Hi Nutan,

     

    I see that you have an Adobe account under the same ID as with forums.

     

    I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).

     

    However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.

     

    Feel free to update this thread in case of any additional questions.

     

    RegardsTwarita

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 6, 2018

    Nutan,

    Please check your private message.

    Regards

    Twarita

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