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nutanm
Participant
Mar 5, 2018 8:42 PM UTC
Answered

Charged twice for adobe stock photos!!

Hi ,

I bought 10 photos in Sept 2017. Noticed that I was billed $49.99 on 9/22/2017 and then again on 12/22/2017.

Need to get the second charge reversed.

Help!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 9, 2018 4:36 PM UTC

    Hi Nutan,

    The issue has been taken care off. The refund will be processed within 5-7 business days.

    Feel free to update the thread in case of any further issues.

    Regards,

    Sheena

    View reply

    5 replies

    nutanmAuthor
    Participant
    Mar 6, 2018 6:13 PM UTC

    Hi,

      I have replied to your message. Hope you can help fix my problem and refund the money asap.

    Thanks,

    Nutan

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 9, 2018 4:36 PM UTC

    Hi Nutan,

    The issue has been taken care off. The refund will be processed within 5-7 business days.

    Feel free to update the thread in case of any further issues.

    Regards,

    Sheena

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 5, 2018 9:40 PM UTC

    Hi Nutan,

    I see that you have an Adobe account under the same ID as with forums.

    I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).

    However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.

    Feel free to update this thread in case of any additional questions.

    Regards
    Twarita
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    nutanmAuthor
    Participant
    Mar 6, 2018 3:39 AM UTC

    Hi,  I think the customer support person refunded the amount only for Dec 2017.

    I need the money refunded for all the months that I was charged, please.  

    Please confirm that it has been refunded for all the six months that I have been charged.

    Its very sneaky of Adobe to be charging for membership when I did not sign up for it. Also when charging, at least they should send an email that they are charging the card.

    Thanks,Nutan

    On Monday, March 5, 2018, 1:41:00 PM PST, twaritar3263062 <forums_noreply@adobe.com> wrote:

    Charged twice for adobe stock photos!!

    created by twaritar3263062 in Adobe Stock - View the full discussion

    Hi Nutan,

     

    I see that you have an Adobe account under the same ID as with forums.

     

    I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).

     

    However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.

     

    Feel free to update this thread in case of any additional questions.

     

    RegardsTwarita

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 6, 2018 3:02 PM UTC

    Nutan,

    Please check your private message.

    Regards

    Twarita

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