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joslynl78563529
joslynl78563529
Participant
June 4, 2018
Answered

Charged twice for adobe stock while trying to cancel!

  • June 4, 2018
  • 1 reply
  • 419 views

Hello,

I was was charged $29.99 for the month of June (June 3rd) for an adobe stock plan, which reminded me that I needed to cancel the plan (oops). After I cancelled the plan, I was charged the $1.00 fee which was expected. HOWEVER, this morning I received a notification from my credit card that a SECOND monthly charge from Adobe Stock for $29.99 was being applied, this was unexpected and need to have one OR both of those charges reversed! I rechecked my adobe profile, and the plan is indeed cancelled, and I checked my credit card history and both $29.99 charges are there.

Please Help!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Joslyn,

    I have checked with my team regarding the charges that were deducted from your account on June 4th, 2018, it seems that the cancellation fee was charged since the annual contract was terminated before the actual end date.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    June 4, 2018

    Hi Joslyn,

    Let me get this issue checked for you. I see you a charge on June 4th, 2018, however,  the payment has not been settled at our end.

    Please allow me some time to get this fixed for you. Appreciate your patience.

    Regards,

    Twarita

      joslynl78563529
      joslynl78563529Author
      Participant
      June 4, 2018

      Thank you, I await your solution!

      twaritar3263062
      Community Manager
      twaritar3263062Community ManagerCorrect answer
      Community Manager
      June 6, 2018

      Hi Joslyn,

      I have checked with my team regarding the charges that were deducted from your account on June 4th, 2018, it seems that the cancellation fee was charged since the annual contract was terminated before the actual end date.

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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