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yonh77191428
Participant
July 11, 2023
Answered

Clicked a Really Expensive Image

  • July 11, 2023
  • 2 replies
  • 147 views

Hey Friends,

 

On a busy Monday, I was blazing through our weekly stock images purchases and failed to look at the price of one of them closely. It was a $400 selection. Which I saw the split second after clicking 'Purchase'. Tried all kinds machinations to stop the download. To no avail.

 

In short, how do I return this image for a refund?

 

We have not and will not be using it. I am more than happy to attest to this and see the image burned from my machine. But, I can not have bought a $400 image and look my business partners in the eyes.

 

Is there a path to help?

This topic has been closed for replies.
Correct answer WendellaBee

Hi @yonh77191428,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

2 replies

Y
yonh77191428Author
Participant
July 11, 2023

Hi Friends,

 

Online support (Siddharth) was able to help! Great work Adobe and THANK YOU for your continued support! <3!!

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 11, 2023

Hi @yonh77191428,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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