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Susanne29460204i66n
Participant
Apr 18, 2023 7:24 AM UTC
Question

Collective Download via download link does not work!

Dear Adobe Stock Team. I just downloaded 27 illustrations, worth 324 credits, and got sent a download link. In the zip file sent are only 17 illustrations. What happended to the rest - how can I get them without downloading the rest singularly?

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    7 replies

    Community Manager
    BibileloCommunity Manager
    Community Manager
    Apr 19, 2023 11:50 AM UTC

    Hi @Susanne29460204i66n ,

    I sent you a direct message with the link of the generated archive.

    Please check and let me know if it works.

    Thanks and regards,

    Bibilelo

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Apr 18, 2023 6:20 PM UTC

      How did you do a bulk download?

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      ABAMBO | Hard- and Software Engineer | Photographer
      WendellaBee
      WendellaBee
      Inspiring
      Apr 18, 2023 7:48 PM UTC

      Enterprise customer.

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Apr 19, 2023 11:17 AM UTC
        quote

        Enterprise customer.


        By @WendellaBee

        Thanks @WendellaBee , for this update.

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        ABAMBO | Hard- and Software Engineer | Photographer
        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        Apr 18, 2023 4:17 PM UTC

        Use the Contact Us link at the bottom of this page to direct your question directly to Adobe. 
        https://helpx.adobe.com/support/stock.html

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        Jill C., Forum Volunteer
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