Skip to main content
23522989
23522989
Participant
November 14, 2018
Answered

Combining accounts (Fotolia + Adobe Stock) without getting the Credits

  • November 14, 2018
  • 1 reply
  • 403 views

Hi Everyone,

I Hope you don't mind writing me here again, as my post on the fotolia forum from a week ago did not get any answer.

So I wondered If I might used the wrong forum? Sorry If I am being unpatient.

Fotolia transfer Credits

I have an issue with my Fotolia Credits. They were not transferred to my Adobe Stock account after "combining" them last week.

Here some more backstory and information:

I did transfer my Fotolia account to my adobe Stock account on Monday last week. After the transfer nothing was shown in my Adobe account.

Well as I researched there was a lag going on and things should show up later.

Until now only the transactions etc were shown there and everything worked out.

But Not for my credits. They are still not transferred.

What can I do to solve this problem? Or is there something I might have overseen?

Thank you a lot in advance!

    This topic has been closed for replies.
    Correct answer Beverley Gray

    It may have been referring to the conversion ratio? 5 Fotolia credits are converted to 1 Adobe Stock credit, so if you had 106 Fotolia credits this would convert to 22 Adobe Stock credits.

    Thanks

    Bev

    1 reply

    Beverley Gray
    Community Manager
    Beverley GrayCommunity Manager
    Community Manager
    November 14, 2018

    Hi there

    There are 22 credits showing on your Adobe Stock account.

    When you sign in to stock.adobe.com, please select your personal account on the top bar, not the teams account, and you should see a box showing the credits available.

    Kind regards

    Bev

    23522989
    23522989Author
    Participant
    November 14, 2018

    Thank you a lot for your fast answer Beverly!

    I have seen the credits thank you, I was wondering as while the download went on it stated that they will give me additional 106 credits from the prior account.

    So I am not sure if it was wrong or the credits won't just show up!

    Kind Regards

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    November 14, 2018

    It may have been referring to the conversion ratio? 5 Fotolia credits are converted to 1 Adobe Stock credit, so if you had 106 Fotolia credits this would convert to 22 Adobe Stock credits.

    Thanks

    Bev

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices