Skip to main content
A
angelad41825092
Participant
April 19, 2018
Answered

Come avere un rimborso?

  • April 19, 2018
  • 3 replies
  • 1664 views

Ho sottoscritto un'iscrizione annuale. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine primo mese. Perché mi sono stati addebitati 36 euro?

    Correct answer Abambo

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    3 replies

    M
    Martina Pernigo
    Participant
    March 22, 2020

    Il 21 Marzo mi sono stati addebitati 36 euro relativi ad un abbonamento Adobe Stock a cui non ho mai aderito. In ogni caso ho subito cancellato l'abbonamento non appena mi sono accorta. Volevo sapere se ci sarà un rimborso. Grazie  

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 23, 2020

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    ABAMBO | Hard- and Software Engineer | Photographer
    francescod797666
    francescod797666
    Participant
    July 13, 2018

    Hi Sheena,

    I had the same problem but I canceled the subscription immediately after the first charge (it is my right to cancel it within 14 days) but I did not get any refund.

    How long do I have to wait to get a refund? Several months have already passed ...

    Thank you,

    Francesco

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 13, 2018

    Hi Francesco,

    I apologize for the troubles that you've faced with our subscription services.

    I just checked your account details and noticed that the refund has been created today and it will take 7 business days to reflect in your account.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    E
    emptybottle
    Participant
    November 12, 2018

    Hi there,

    same problem here.

    I canceled the subscription the same day of the first charge (November 3rd), could you please let me know about my refund?

    Thank you,

    Francesco

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    April 19, 2018

    Hi Angela,

    I apologize for the troubles that you've faced with our subscription services.

    I did check your account and see that you were charged on 16th April for the Stock plan which you cancelled.

    The refund for the same is already being processed under case# ADB-1830158-G1D3. Kindly wait for 5-7 business days for the refund to get credited in your account.

    Feel free to update the thread in case of any issues.

    Regards,

    Sheena

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices