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angelad41825092
Participant
Apr 19, 2018 7:43 AM UTC
Answered

Come avere un rimborso?

Ho sottoscritto un'iscrizione annuale. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine primo mese. Perché mi sono stati addebitati 36 euro?

    Abambo
    AbamboCorrect answer
    Community Expert
    Mar 23, 2020 3:20 PM UTC

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    ABAMBO | Hard- and Software Engineer | Photographer
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    7 replies

    Martina Pernigo
    Participant
    Mar 22, 2020 1:32 AM UTC

    Il 21 Marzo mi sono stati addebitati 36 euro relativi ad un abbonamento Adobe Stock a cui non ho mai aderito. In ogni caso ho subito cancellato l'abbonamento non appena mi sono accorta. Volevo sapere se ci sarà un rimborso. Grazie  

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    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Mar 23, 2020 3:20 PM UTC

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    francescod797666
    francescod797666
    Participant
    Jul 13, 2018 12:02 PM UTC

    Hi Sheena,

    I had the same problem but I canceled the subscription immediately after the first charge (it is my right to cancel it within 14 days) but I did not get any refund.

    How long do I have to wait to get a refund? Several months have already passed ...

    Thank you,

    Francesco

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 13, 2018 2:22 PM UTC

    Hi Francesco,

    I apologize for the troubles that you've faced with our subscription services.

    I just checked your account details and noticed that the refund has been created today and it will take 7 business days to reflect in your account.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    emptybottle
    Participant
    Nov 12, 2018 4:24 PM UTC

    Hi there,

    same problem here.

    I canceled the subscription the same day of the first charge (November 3rd), could you please let me know about my refund?

    Thank you,

    Francesco

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    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 19, 2018 11:20 AM UTC

    Hi Angela,

    I apologize for the troubles that you've faced with our subscription services.

    I did check your account and see that you were charged on 16th April for the Stock plan which you cancelled.

    The refund for the same is already being processed under case# ADB-1830158-G1D3. Kindly wait for 5-7 business days for the refund to get credited in your account.

    Feel free to update the thread in case of any issues.

    Regards,

    Sheena

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