Complaint - your still taking money from me

Forum|Forum|4 years ago
November 30, 2021
1 reply
114 views

I cancelled my Adobe subscription on 24th September. You took payment on 30th September Ive tried to email and call to resolve this, even blocked you from merchants on my card complained and stopped online transactions to adobe. Now you took £15.7 on 27th and then £15.17 today, 30th November. Ive cancelled it !! Return my funds. My mother is dying of cancer, and I've got to sort this out with you over a forum! You don't respond to my emails, and when I call, all you want to do is try and sell me something!

This topic has been closed for replies.

WendellaBee

Adobe Employee

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Is it possible your Adobe Stock subscription is under another Adobe ID?

R

Richard22017801gmcj

Participant

I've had this I've logged in to all possibles

[REMOVED BY MODERATOR]

tried Facebook etc I've emailed you 3 times - your taking 15.17 from my account regularly please help resolve this issue

WendellaBee

Adobe Employee

You will need to contact customer care. I don't see any Adobe Stock subscription and the charge you refer to does't match any of our pricing for Adobe Stock subscriptions. It seems it is another product and likely on some other Adobe ID/email address.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded