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FauxtoGuy
Inspiring
December 18, 2018
Answered

Completed Downloads/Cancellation fees in 30days?

  • December 18, 2018
  • 2 replies
  • 395 views

Adobe offers 10 free downloads for signing onto Adobe Stock at $29.99. They state that within 30 days the account can be cancelled for no fee.

But if I download less than 10 images then cancel before 30 days, will I be charged for the images I downloaded?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Nick,

    Thanks for reaching out to the Adobe Stock community.

    When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    If you download the 10 images within the first month prior to cancelling your subscription, you will not be charged further for the subscription, also the downloaded images always will remain in your license history.

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 27, 2019

    The ten images are free and can be used according to the license terms.

    The license terms are summarized here: License information and Terms of use | Adobe Stock . With a subscription you will be able to acquire standard licenses.

    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 19, 2018

    Hi Nick,

    Thanks for reaching out to the Adobe Stock community.

    When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    If you download the 10 images within the first month prior to cancelling your subscription, you will not be charged further for the subscription, also the downloaded images always will remain in your license history.

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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