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Participant
June 23, 2025
Question

Content from Adobe Stock suddenly downloading painfully slow

  • June 23, 2025
  • 2 replies
  • 149 views

I have been downloading my purchased content perfectly fine all week and then suddenly today a single jpg is taking over an hour to download. 

I have restarted my computer

Tried a different browser

Clear my cache and cookies 

Run a speed test (Internet is totally fine and behaving normally)

 

This issue only appears to be on the Adobe Stock site for me. 

2 replies

Abambo
Community Expert
Community Expert
July 2, 2025

There are some people reporting this, but there are not enough people for this to assume the issue is with Adobe. 

Possible causes and remedies may be:

  • the browser and add ons: starting the browser without add ons may help. Clearing cache and cookies may help too, but you've done that.
  • using a different browser for testing purposes could be helpful. 
  • the firewall may be blocking important addresses. Especially if you are on a corporate network, IT often changes the firewall configuration to update the firewall against known new dangers. That causes sometimes issues with legitime websites.
  • The virus checker: as I do not promote traveling the internet without a virus checker, you should do a short test by disabling the checker. Especially third party checkers sometimes create performance issues. That's the reason why I use the Windows build-in protection. 
  • Changing the computer may make it easier to detect, if the issue is related to the computer's configuration. You may use any device that uses the same network.
  • Chanaging the network (home, work, cell) may help too see if the issue is with the network.
  • Some countries throttle the internet. You may test access to stock by using a VPN.

I suggest, you check these points and come back if the issue does not get solved by one or the other possible remedies.

 

You are welcome to share your solution to this, if you have one. That may help others in the same situation.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
June 23, 2025

Can you try from a different device ?

Jill C., Forum Volunteer