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Participating Frequently
October 3, 2025
Question

Continuous download errors for many days without any known reason.

  • October 3, 2025
  • 3 replies
  • 261 views

Today, I continue to encounter the error "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support." This is the third consecutive day I have faced this issue when trying to download any image from Adobe Stock. On the two previous occasions, I contacted support about this problem, and they promised to reply via email with the reason why I keep experiencing this. However, to date, I have not received any explanatory email. I need to know what is going on???

3 replies

Participant
October 13, 2025

I am having the same issue, regardless of what browser I use and the images never download. I have an unlimited stock license with full creative cloud.  

Participant
October 13, 2025

 

Participating Frequently
October 8, 2025

Based on my research on microstock forums, many users with unlimited plans like mine are experiencing this situation. They believe this could be a dirty tactic to prevent users from downloading their images by providing vague, irrelevant notifications that mislead users.

Abambo
Community Expert
Community Expert
October 4, 2025

What kind of image do you want to download and where are you located? It is important that your region is the same as the region of the credit card, when trying to download assets from stock, as not all assets are available to each region. Your credit card region tells the system, what kind of assets you can access. If you do not see the asset using that region, you can't licence it.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
October 5, 2025

Please note that as I mentioned, it couldn't download any images from Adobe Stock, so your speculation is incorrect. Secondly, meanwhile, my friend's account, which is identical to mine and he lives in the same area, could download them normally.

Abambo
Community Expert
Community Expert
October 6, 2025

What payment confirmation should you receive? 

 

As your friend's account is working, you just need to compare their settings with yours. As they can download, it's obviously something with your computer.

ABAMBO | Hard- and Software Engineer | Photographer