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jprovinse
Participant
August 25, 2021
Answered

Corrupt file?

I've licensed and downloaded file #308304132 and I keep getting an error message in photoshop when I try to open it. Typically when I purchase a .ai file, it opens in PS just fine. Please advise.

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Contributor1Correct answer
Community Manager
August 25, 2021

Can you check if you have the latest build of PS?

I could see the same problem, but then updated to the latest build of PS and no longer see the error now.

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2 replies

Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
August 25, 2021

Can you check if you have the latest build of PS?

I could see the same problem, but then updated to the latest build of PS and no longer see the error now.

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    jprovinseAuthor
    Participant
    August 26, 2021

    That was it, thanks!

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