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petruss68916285
Participant
Feb 6, 2018 3:26 AM UTC
Answered

Corrupt Stock Image:108002693

Hi

I licensed and downloaded an image from adobe stock.

The image does not open in Illustrator CC and gives the following error: The operation cannot complete because of an unknown error. [x!fd]

Image number: 108002693

Can you please credit my account with a credit as this file is not working. I will use something else.

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joon.StockCorrect answer
Participating Frequently
Feb 6, 2018 6:13 AM UTC

I do see an issue with the image mentioned, while we will follow up with this content - I have refunded you one image license on your account.

Sorry for this inconvenience.

Regards,

View reply

1 reply

joon.StockCorrect answer
Participating Frequently
Feb 6, 2018 6:13 AM UTC

I do see an issue with the image mentioned, while we will follow up with this content - I have refunded you one image license on your account.

Sorry for this inconvenience.

Regards,

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