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SepiDre
SepiDre
Inspiring
Jan 3, 2019 12:03 PM UTC
Answered

Corrupted File

Dear Adobe Stock team,

I got some issues with the image #163171020.

I licensed and downloaded it now with three different browser and still cannot open the file with an unknown error.

Can you please check that file?

Thank you very much!

Best regards

Stephan

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SepiDre
SepiDreCorrect answer
Inspiring
Jan 4, 2019 5:53 PM UTC

I could now try it with my sketch and I can use the file with it.

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10 replies

SepiDre
SepiDreAuthor
Inspiring
Jan 4, 2019 9:28 AM UTC

Once again my last question to be the latest post:

Is there any non commercial possibility to open those ai files?

Or is there a possibility to download this payed file as another file format like svg?

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Sheena Kaul
Sheena Kaul
Legend
Jan 4, 2019 10:19 AM UTC

Hi Stephen,

I'm afraid that it'll work the best with Adobe Illustrator only.

Regards,

Sheena

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SepiDre
SepiDreAuthorCorrect answer
Inspiring
Jan 4, 2019 5:53 PM UTC

I could now try it with my sketch and I can use the file with it.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jan 3, 2019 12:14 PM UTC

How do you want to open the file? As it is a vector graphic, the program to use would be Adobe Illustrator.

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ABAMBO | Hard- and Software Engineer | Photographer
SepiDre
SepiDreAuthor
Inspiring
Jan 3, 2019 12:32 PM UTC

I tried to import it with inkscape.

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twaritar3263062
twaritar3263062
Participating Frequently
Jan 3, 2019 12:47 PM UTC

Hi Stephan,

Sorry to hear that you are facing issues while downloading an Adobe Stock file. I have downloaded and opened the file in Illustrator CC and did not encounter any issues.

We recommend opening the vector files in Illustrator for best results. If you do not have Illustrator as a workaround you may download the trial version of Illustrator(7 days trial ) and can try to use the files.

You may use this link to download the trial version of Illustrator:

https://www.adobe.com/in/downloads.html

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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