Corrupted File Adobe Stock

Forum|Forum|3 years ago
July 29, 2022
2 replies
190 views

Hello,

I downloaded this asset from AdobeStock and the file can't be opened, due the following error (screenshot attached).

My illustrator is up to date, plus I tested it on a different newer iMac and had the same exact issue.

Asset: #473313187

Can I be credited back the credit for this purchase, since I can't seem to open the file at all.

Thanks.

This topic has been closed for replies.

WendellaBee

Adobe Employee

I verified the issue and have granted you a replacement license. Please choose a different file. I'll send the file to our content team for review as well.

WendellaBee

Adobe Employee

Did you send a message to file@adobe.com as directed in the error message?

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