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Question

corrupted files from adobe stock

Forum|Forum|4 years ago
July 11, 2021
2 replies
597 views

Hi,

I am downloading 3 different images from Adobe Stock in .ai format. I can't open them in Inkscape, which just tells me "couldn't load the file". When I try to convert them with some online tools, it's also impossible. It seems that the files are corrupted and can't be used. What can I do about this?

Thank you

Maja Borkowska

This topic has been closed for replies.

Adobe Employee

.ai files can be opened in Adobe Illustrator. Go to your license history and select download as jpeg instead of .ai.

Community Expert

Community Expert

If you are choosing File > Open, then try:

Drag and drop from Mac Finder / Windows File Explorer
File > Import

https://www.youtube.com/watch?v=2J0RuQ_ZUSg

If neither works, post the link or number of one of the files and I'll try to open it in Illustrator to see if it is corrupted or not.

~ Jane