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Participant
May 1, 2022
Question

Created adobe stock account on an email that was not mine

  • May 1, 2022
  • 1 reply
  • 203 views

Hi I have recently created an adobe stock account, I was asked for my email and card details, no password. I created the account and went onto download the images however when I logged in the free trial. When it came to logging back in I did not have an adobe stock account. I believe I have entered the wrong email when making the account and now have this linked to my card and will be charged when the trial is over. I have no way to cancel this as the email is not mine/ in my possession.

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1 reply

WendellaBee
Adobe Employee
Adobe Employee
May 3, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.