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L
lyn100
Inspiring
May 20, 2017
Answered

Credit disappeared

  • May 20, 2017
  • 1 reply
  • 463 views

A couple of months ago I purchased an image which was found to be flawed. I reported it on this forum and got a response from someone at Adobe saying that Adobe had given me a credit. I checked and the credit was there but today when I went to use it, it had disappeared. The flawed image was #124768803 -- it had a line running thru it and I see now that it has been withdrawn from the site. Can someone from Adobe please replace the missing credit? thanks.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Lyn,

    I was able to validate your purchase for image# 90752123 as standard and extended both licenses.

    I have given a free credit for the standard image.

    Let me know if you have any troubles.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    May 20, 2017

    Hi Lyn,

    I do see the record when the image#124768803 was reported to the concerned team and you were credited for the same. The credit was valid for a year.

    I have checked your account details and it seems that you have already used that credit as it shows that the license had been used by you.

    Regards,

    Sheena

    L
    lyn100Author
    Inspiring
    May 20, 2017

    Hi Sheena

    O rats … I see I have purchased a standard and an extended license for this image <https://stock.adobe.com/ca/stock-photo/fluchtlinge/90752123> #90752123 … is it possible to get a credit for the standard?

    Tx.

    ‘L

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 20, 2017

    Hi Lyn,

    I was able to validate your purchase for image# 90752123 as standard and extended both licenses.

    I have given a free credit for the standard image.

    Let me know if you have any troubles.

    Regards,

    Sheena

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