Participant

Answered

Credit Pack issue

Hello all,

I create this tread because Adobe support is not reachable by phone...

So maybe I will have more success here to fix my issue .

So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....

I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..

In parallel, I have been charged to my bank account.

So someone can help me ? Maybe there is an Adobe support here?

Thank you.

This topic has been closed for replies.

Correct answer Beverley Gray

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

Correct answer

Community Manager

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

Participant

Hello, I have the same Problem, i have yesterday pay a 5 Credit Pack but my Credit account is 0

Community Manager

Hi Sven

I've corrected this and the credits are now available in your account.

Kind regards

Bev

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