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Susanne Ihse
Participating Frequently
November 22, 2023
Answered

Credit used although Plan Credits available

  • November 22, 2023
  • 1 reply
  • 406 views

Hello,

I purchased 2 photos today and 2 of my 3 credits I have additionally to my 25 media/month plan have been taken from my account.

Me and my team downloaded 6 photos theis month so I do not understand why those credits were taken.

Both of those photos I downloaded today were STANDARD type, so they should have been in my plan and I struggle finding a contact to get my credits back.

Is there a method to get in contact with somebody from Adobe? Preferrably in German.

 

Thanks in advance

    This topic has been closed for replies.
    Correct answer Abambo

    @EvilBug1 is a real person! 🙂 You can send private information by using the message icon on her profile page.

     

    If you want to contact customer support, do so by using the chat option at https://adminconsole.adobe.com/support. You need to be a plan administrator to do so. If you arn't you need to contact your plan administrator. 

    1 reply

    E
    Adobe Employee
    EvilBug1
    Adobe Employee
    November 22, 2023

    Hello @Susanne Ihse I am sorry you are experiencing this. From here everything looks normal in your account. If you can send me the detailed information/question, I can help you sort it out. Or, you can contact customer support to log a ticket. 

     

    Thanks,

    EB

     

    S
    Susanne IhseAuthor
    Participating Frequently
    November 30, 2023

    Hello EB,

     

    How can I contact a real person? 

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    December 3, 2023

    @EvilBug1 is a real person! 🙂 You can send private information by using the message icon on her profile page.

     

    If you want to contact customer support, do so by using the chat option at https://adminconsole.adobe.com/support. You need to be a plan administrator to do so. If you arn't you need to contact your plan administrator. 

    ABAMBO | Hard- and Software Engineer | Photographer
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