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mframos
Participant
Jul 27, 2018 12:39 AM UTC
Answered

Créditos

A Adobe importou minha conta da Fotolia, onde eu tinha 25 créditos. Depois de importado, meus créditos sumiram. Como recuperar?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 30, 2018 7:52 PM UTC

    Marcelo,

    I am sorry but I do not see 25 image licenses left in your account to download.

    As per my last shared information, there are 5 more images(transferred from Fotolia to Adobe Stock) left which are yet to be downloaded.

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 30, 2018 3:32 PM UTC

    Hi Marcelo,

    Thanks for reaching out to the Adobe Stock community.

    I have checked your account details and noticed that 94 of your downloads have been transferred to your Adobe Stock account. Also, there are 5 licenses which are transferred from Fotolia that needs to be downloaded. The licenses are valid until 7/26/2019.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    mframosAuthor
    Participant
    Jul 30, 2018 4:24 PM UTC

    I see...
    But my question is about my credits, 25 credits that I had with Fotolia... and when the Adobe Stock imported my account, this credits disapear...

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 30, 2018 7:52 PM UTC

    Marcelo,

    I am sorry but I do not see 25 image licenses left in your account to download.

    As per my last shared information, there are 5 more images(transferred from Fotolia to Adobe Stock) left which are yet to be downloaded.

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    Translate
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