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DGU5EB6
Participant
October 4, 2022
Answered

Creditos Adobe Stock

  • October 4, 2022
  • 1 reply
  • 167 views

Havíamos “Adobe Stock IE – 40 assets/mês + 150 créditos" e coincidência ou não, após a renovação do nosso contrato, aparece a 0 os créditos. O utilizador não consegue identificar quando que foi a 0 ou o consumo. Como identificar o pro quê o utilizador não tem mais estes créditos? 
Segundo ponto, como controlar os utilizadores que consomem o Adobe Stock? Se é individual, é suposto cada um utilizar os creditos da sua conta, certo?

Não consigo falar no chat nem solicitar especialista..é urgente a situação e não consigo nenhum contato.

Obrigada!

This topic has been closed for replies.
Correct answer Abambo

Do you have Teams or Enterprise stock? Any admin can licence stock assets.

(Contact Adobe customer care via the Admin console: https://adminconsole.adobe.com. You need to be an admin to do so.)

You have an individual stock subscription:

Only you have access to that subscription and can license assets.

Contacting Adobe Customer support:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
October 4, 2022

Do you have Teams or Enterprise stock? Any admin can licence stock assets.

(Contact Adobe customer care via the Admin console: https://adminconsole.adobe.com. You need to be an admin to do so.)

You have an individual stock subscription:

Only you have access to that subscription and can license assets.

Contacting Adobe Customer support:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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