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alejandrab72096102
alejandrab72096102
Participant
November 21, 2018
Answered

Credits

  • November 21, 2018
  • 1 reply
  • 245 views

Ich habe soeben 2x 40 Credits gekauft und sie erscheinen nicht auf meinem Konto.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Alejandra,

    Sorry to hear that.

    I have checked your account details and noticed that the subscription downloads and the credits has already been transferred from your Fotolia account.

    When you sign in to Adobe Stock (with your Adobe credentials) you can view your available licenses in the blue box in the top navigation bar.

    All the downloaded licenses will remain in your license history.

    If you are still unable to see your available licenses, can you please share a screenshot so that we can assist you further?

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 22, 2018

    Hi Alejandra,

    Sorry to hear that.

    I have checked your account details and noticed that the subscription downloads and the credits has already been transferred from your Fotolia account.

    When you sign in to Adobe Stock (with your Adobe credentials) you can view your available licenses in the blue box in the top navigation bar.

    All the downloaded licenses will remain in your license history.

    If you are still unable to see your available licenses, can you please share a screenshot so that we can assist you further?

    Regards,

    Twarita

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