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sebala34
sebala34
Participant
December 8, 2021
Question

Crédits Adobe Stock disparus

Bonjour, 

les crédits de mon compte ont disparu (plus de 110crédits..) depuis que nous sommes passés en abonnement équipe.

Avant de valider la bascule il a été convenu que nous les garderions.

 

Qui dois-je contacter car il est difficile pour nous de rester devant l'écran à attendre que quelqu'un nous réponde.

 

Merci d'avance,

 

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2 replies

WendellaBee
WendellaBee
Inspiring
December 8, 2021

Hi @sebala34,

This transfer is not automatic and customer care should have filed a request to complete this when you contacted them earlier this month. I don't see that this was done. I will reach out to our customer care team to follow up on this.  I apologize for the delay.

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sebala34
sebala34Author
Participant
December 9, 2021

Hi EBQ, 

thank you  for your quick return.

I am waiting on the customer care team's answer.

 

Hope, they will come back soon to me.

Bests

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