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ALBE27089054
Participant
Mar 24, 2017 11:10 AM UTC
Answered

Credits are disappeared

Hi,

All my Stock credits have disappeared. My membership is still active but subscription is expired.

I remember over 30 credits not used in my account.

It seems Adobe Stock has no chat support in italy, No phone support. No email support.

Let me know.

Regards

Alberto

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 27, 2017 3:30 PM UTC

    Hi Paulo

    I'll check this and get back to you.

    Thanks

    Bev


    Hi Paulo & Alberto

    Your Stock allocation has been corrected.

    Thanks

    Bev

    View reply

    12 replies

    Beverley Gray
    Beverley Gray
    Inspiring
    Mar 24, 2017 11:18 AM UTC

    Hi Alberto

    Unfortunately your Stock subscription has expired as payment was not authorized.

    Please update the payment details for your subscription via your account management page.

    Choose Plans & Products > Manage Plan > Edit payment details.  Make the changes and click Save.

    When payment is authorized your plan will be reactivated and you'll have access to your credits.

    Kind regards

    Bev

    Translate
    ALBE27089054Author
    Participant
    Mar 24, 2017 12:09 PM UTC

    But payment method is already ok.

    Can you retry or I have to confirm it?

    Regards

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Mar 24, 2017 1:11 PM UTC

    We may need to allow 24-48 hours for the payment to be processed.

    I'll let you know if this was successful or not.

    Kind regards

    Bev

    Translate
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