Credits are disappeared

Hi,

All my Stock credits have disappeared. My membership is still active but subscription is expired.

I remember over 30 credits not used in my account.

It seems Adobe Stock has no chat support in italy, No phone support. No email support.

Let me know.

Regards

Alberto

This topic has been closed for replies.

Correct answer Beverley Gray

Hi Paulo

I'll check this and get back to you.

Thanks

Bev

Hi Paulo & Alberto

Your Stock allocation has been corrected.

Thanks

Bev

Inspiring

Hi Alberto

Unfortunately your Stock subscription has expired as payment was not authorized.

Please update the payment details for your subscription via your account management page.

Choose Plans & Products > Manage Plan > Edit payment details. Make the changes and click Save.

When payment is authorized your plan will be reactivated and you'll have access to your credits.

Kind regards

Bev

Participant

But payment method is already ok.

Can you retry or I have to confirm it?

Regards

Inspiring

We may need to allow 24-48 hours for the payment to be processed.

I'll let you know if this was successful or not.

Kind regards

Bev

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