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Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
January 15, 2017
Answered

Credits disappeared

  • January 15, 2017
  • 3 replies
  • 654 views

I had a bunch of credits in my Adobe Stock account and they appear to be gone. I've logged in and out of my account several times and that didn't change anything. Any ideas as to why they would have disappeared? Do credits expire? I had a bunch that I migrated over from dollar photo that weren't used yet.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi TJ,

    Please contact our support team for assistance - Contact Customer Care

    EBQ

    3 replies

    RickyWal
    RickyWal
    Participant
    May 19, 2017

    I just had the same thing! Frustrating when you are needing to use them!

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    January 17, 2017

    Hi TJ,

    Please contact our support team for assistance - Contact Customer Care

    EBQ

    Brad Lawryk
    Brad Lawryk
    Legend
    January 15, 2017

    Hi Theresa,

    The credits should remain there as long as the subscription is active. Unfortunately if you stop subscribing the credits expire out.

    Also be sure to be using the proper Adobe ID if you have more than one. But you probably already know that. ;-)

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