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Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
Jan 15, 2017 9:24 PM UTC
Answered

Credits disappeared

I had a bunch of credits in my Adobe Stock account and they appear to be gone. I've logged in and out of my account several times and that didn't change anything. Any ideas as to why they would have disappeared? Do credits expire? I had a bunch that I migrated over from dollar photo that weren't used yet.

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Jan 17, 2017 11:29 PM UTC

    Hi TJ,

    Please contact our support team for assistance - Contact Customer Care

    EBQ

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    3 replies

    RickyWal
    RickyWal
    Participant
    May 19, 2017 5:37 AM UTC

    I just had the same thing! Frustrating when you are needing to use them!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Jan 17, 2017 11:29 PM UTC

    Hi TJ,

    Please contact our support team for assistance - Contact Customer Care

    EBQ

    Translate
    Brad Lawryk
    Brad Lawryk
    Legend
    Jan 15, 2017 10:53 PM UTC

    Hi Theresa,

    The credits should remain there as long as the subscription is active. Unfortunately if you stop subscribing the credits expire out.

    Also be sure to be using the proper Adobe ID if you have more than one. But you probably already know that. ;-)

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