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Participating Frequently
Nov 30, 2020 9:20 PM UTC
Answered

Credits gone...

I had over 100 credits but now theyre all gone.. My yearly plan got renewed a couple of days ago. Don't tell me that resetted everything?

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Nov 30, 2020 10:19 PM UTC

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

10 replies

Legend
Nov 30, 2020 10:34 PM UTC

Credits last 12 months, I read somewhere.

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WendellaBee
Inspiring
Nov 30, 2020 10:36 PM UTC

Unless there is an issue with the subscription, the user needs to contact customer care.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Nov 30, 2020 10:19 PM UTC

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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Alek24Author
Participating Frequently
Dec 1, 2020 11:46 AM UTC

Thanks. I've looked at that page and searched for a way to contact support but I could not find it. Can you tell me what to look for?

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Ann Bens
Community Expert
Community Expert
Dec 1, 2020 1:07 PM UTC

To be honest I could not find the Chat option either.

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