Credits not recognised

Got a serious bit of bother here chaps

My credits are not being recognised

My licences are all up to date and payments current

Can't get onto chat for Stock - just get community option (even though all subscriptions current)

Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hour

I've missed a print deadline and will lose the job if I can't sort by tomorrow

Anybody help????

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Correct answer Beverley Gray

That's it fixed. The license allocations are currently being added to your account and should be completed within 1-2 hours.

Let me know if you have further questions.

Kind regards

Bev

Correct answer

Community Manager

That's it fixed. The license allocations are currently being added to your account and should be completed within 1-2 hours.

Let me know if you have further questions.

Kind regards

Bev

Community Manager

Hi there

Will look into this and let you know when resolved.

Thanks

Bev

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