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Grosart
Participant
Mar 22, 2018 12:03 AM UTC
Answered

Credits not recognised

Got a serious bit of bother here chaps

My credits are not being recognised

My licences are all up to date and payments current

Can't get onto chat for Stock - just get community option (even though all subscriptions current)

Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hour

I've missed a print deadline and will lose the job if I can't sort by tomorrow

Anybody help????

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 22, 2018 9:53 AM UTC

    That's it fixed.  The license allocations are currently being added to your account and should be completed within 1-2 hours.

    Let me know if you have further questions.

    Kind regards

    Bev

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    2 replies

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 22, 2018 9:53 AM UTC

    That's it fixed.  The license allocations are currently being added to your account and should be completed within 1-2 hours.

    Let me know if you have further questions.

    Kind regards

    Bev

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    Beverley Gray
    Beverley Gray
    Inspiring
    Mar 22, 2018 9:21 AM UTC

    Hi there

    Will look into this and let you know when resolved.

    Thanks

    Bev

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