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isabelled80300722
Participant
Mar 20, 2018 7:18 PM UTC
Answered

Credits remaining

I canceled my subscription but I have 15 credits left, can I use them?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 21, 2018 8:14 PM UTC

    Isabelle,

    Apologies for the confusion here- I checked your account details and noticed that there was a payment issue on your account and the Stock subscription has been suspended, that is the reason you are unable to download your remaining assets.

    I would request to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 20, 2018 7:27 PM UTC

    Hi Isabelle,

    Thanks for reaching out to the Stock team.

    I just checked your account details and noticed that the Stock subscription has been cancelled but the remaining assets are not yet expired.

    I would request you to download them as soon as possible because the assets are forfeited soon after the cancellation of the subscription.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    isabelled80300722Author
    Participant
    Mar 21, 2018 7:37 PM UTC

    Hi,

    Thank you for your quick reply.

    When I'm trying to download an image I received a message that being said: Your Stock have been suspended. So that mean that it's too late?

    Is it legal to forfeit my credit that I already bought?

    Thanks

    <http://legroupecds.com/>

    ISABELLE DENEAULT

    Chef d'équipe - Studio - Team Lead

    Communications Marketing | Marketing Communications

    X 8404

    <https://www.facebook.com/CirqueduSoleil> <https://www.instagram.com/cirquedusoleil/> <https://www.youtube.com/user/cirquedusoleil> <https://twitter.com/cirque> <https://ca.linkedin.com/company/cirque-du-soleil>

    De : twaritar3263062 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>

    Répondre à : "jive-1295175167-7tphe-2-63u2h@adobe-v8.hosted.jivesoftware.com<mailto:jive-1295175167-7tphe-2-63u2h@adobe-v8.hosted.jivesoftware.com>" <jive-1295175167-7tphe-2-63u2h@adobe-v8.hosted.jivesoftware.com<mailto:jive-1295175167-7tphe-2-63u2h@adobe-v8.hosted.jivesoftware.com>>

    Date : Tuesday, 20 March, 2018 3:27 PM

    À : "Deneault, Isabelle" <isabelle.deneault@cirquedusoleil.com<mailto:isabelle.deneault@cirquedusoleil.com>>

    Objet : Credits remaining

    Credits remaining

    created by twaritar3263062<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion<https://forums.adobe.com/message/10256633#10256633>

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 21, 2018 8:14 PM UTC

    Isabelle,

    Apologies for the confusion here- I checked your account details and noticed that there was a payment issue on your account and the Stock subscription has been suspended, that is the reason you are unable to download your remaining assets.

    I would request to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

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